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Sep 22, 2020
How a Patreon Creator Maintains a 98% Retention Rate
Over the last 3 months this Patreon creator has lost only a SINGLE patron out of 75 new patron donors. We unpick how she does it.
Sep 8, 2020
How a membership community boasts a 96% retention rate with 3,000+ members
Joan Garry runs a community with over 3,000 members, and has a 96% annual membership retention rate. We asked her what her secret was.
Jul 23, 2020
How a SaaS company reduced annual user churn by 36.23%
In 2017, Convertkit had a 7.6% monthly churn rate. By the end of 2019, they had dropped that to 4.4%. We lift the lid on their surprising churn-busting strategy.
Mar 2, 2020
How to Reactivate Customers on the Verge of Churning
Learn out how to spot churn risks, and get a step-by-step funnel to reactivate dormant or "at risk" customers
Jan 22, 2020
Custify vs. Totango vs. Natero: Which Customer Success Software Should your SaaS Business Choose?
Looking for customer success software but don’t know which one to choose? Find out what Custify, Totango, and Natero have to offer.
May 2, 2018
How we Reduced Churn by Over 60% by Only Converting Product Qualified Leads
Like all other SaaS companies, we pay close attention to certain metrics
Apr 11, 2018
What Is Customer Churn, and Why Does it Matter to Your Business?
Churn is the single most important metric for any subscription business
Sep 1, 2017
3 Ways Customer Success Can Reduce the Cost of Customer Retention
In part II of our look at the Sales/CS relationship, we’re going to flip the equation and discuss how to ultimately reduce the cost of keeping customers
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