We run another product called Verbate, and customer relationships have always been super important to us – we have some awesome customers and have loved getting to know them.
Pretty early on, whenever a new customer signed up to the platform we would send them each a personal video saying welcome – we knew that customers loved our team, so we figured this would be a cool differentiator, and a heap of fun too.
What we didn’t anticipate was just how much of an impact taking the time to personally welcome each new signup would have. Very quickly we noticed response rates double and we started getting a lot more love from the customers we sent videos to. Customers we had never met started sharing our videos, and every first conversation felt like we already knew them.
Then a few customers asked if we could build Bonjoro for them to use, so we did just that – and now we’ve built it for you ❤️