New Feature: increase customer engagement on your Bonjoro videos with comments

Author Avatar Oliver Bridge wrote this on Sep 14, 2018

Since the launch of Bonjoro, this is probably our most impactful feature yet.

Customers can now comment on your Bonjoro videos without having to leave the video watch page. Here's a quick video to show you how it works, and why it matters to you.

What are the benefits of Bonjoro's new comments system?

In short there is one major benefit to this update:

It's now way simpler for your customer to respond to you. They don't have to leave the video play page and type out a whole new email to let you know what they think. It's a huge improvement in terms of UX

And the impact is enormous:

We've been tracking this feature since soft-launching a couple of week ago, and we've already seen well over a 3:1 ratio in terms of Bonjoro comments vs. Bonjoro email replies. This means that for every recipient that replies to a Bonjoro via email, more than 3 are commenting on videos.

This is a MASSIVE deal, because it means that you will get more engagement and more conversations happening with customers, which in turn will lead to way better outcomes dependent on your goals.

How do I get started with Bonjoro comments?

You don't need to do anything. Bonjoro comments is now live on every Bonjoro you send - when a recipient comments on your Bonjoro, you will get a notification via email, and you'll see the comment right in your Bonjoro results page.

We hope you see the results for yourself.

Any questions get right in touch via LiveChat

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